COVID-19 Update

The COVID-19 virus is currently having an impact on many parts of the world and our thoughts are always with those affected by it. At KLoé, our primary focus has always been the health and safety of our team members and all our guests.

In accordance with guidelines and regulations of Malaysia’s Recovery Movement Control Order (RMCO) which is currently in force until further notice, the hotel is currently open for stays on a limited capacity, and its F&B outlets open for responsible dine-in and takeaway.

Our swimming pool and B.est Wellness Studio are also now currently operational, with strict SOPs to be observed by all guests before using these facilities. Guests who would like to use the swimming pool are required to have their information recorded, temperature tested, and must shower before and after using the swimming pool.

Please be assured that we have set out several guidelines in accordance with the Ministry of Health (MoH) to minimize any risk in our spaces. Our priority has always been to ensure that you feel safe and welcome in our spaces at all times.

The following are measures that we have implemented for anyone that wishes to stay with us, or simply visit our spaces for a meal or a coffee.

1. All visitors and team members will be temperature tested and registered upon entry and re-entry.
2. All high contact surfaces are regularly cleaned and disinfected.
3. We highly encourage everyone to wear masks at all times. If you do not have one, we will provide one to you.
4. Zero-contact hand sanitizers are provided at all entry points. Please make use of them and sanitize your hands regularly.
5. To ensure social distancing, there are lines 1m apart marked at waiting areas. We have also placed display cards where seating is not permitted.
6. All team members are required to be temperature tested 3 times a day upon arrival, mid-shift, and departure.
7. All team members are required to wear masks at all times.
8. Our team members follow a schedule to guide routine general cleaning to ensure that all areas are regularly disinfected.
9. Team members that are unwell are refused entry and will be referred to our panel clinic or closest hospital to get medical attention.
10. All tables are distanced at least 1m apart, with areas marked to ensure social distancing for our in-house restaurant and cafe, Monroe and Lucky Coffee Bar.

We reserve the right to refuse entry to visitors/guests that are unwell and will advise them to seek medical attention immediately. Without medical clearance, we will not be able to accommodate visitors/guests that are unwell.

These are uncertain times, and the fight in combating this pandemic is a collective one, so we ask that all our visitors/guests stay responsible and obey all our health protocols in place.

We look forward to hosting you and thank you for your continued support.

Last update : 1 July 2020